Wet ‘n’ Wild Sydney Cancels NYE Water Festival Event – Offers Two Flimsy Options Instead Of Refund

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Source: The NYE Festival website

Wet ‘n’ Wild Sydney has caused an uproar by cancelling the NYE plans of thousands of Aussies tonight due to a “major technical production issue”.

The Wet ‘n’ Wild music festival, billed nearly everywhere as the “first ever festival to be held at a water theme park” has now been postponed to Australia Day. Ticket holders – who forked out between $110-$200 per ticket – are fuming, as the announcement has been made only hours before the festival was due to begin.

Palming off any blame onto the event organisers, Wet ‘n’ Wild Sydney made sure that they were as far removed as possible from any statements that they made about the cancellation. They were careful to pin it on the event organisers (who they hired), even naming and shaming the company itself.

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Source: Wet ‘n’ Wild Sydney Facebook page.

“One Cube Entertainment, an external entertainment promotions company organizing the event, has made the decision to postpone the planned NYE Festival promoted at Wet’n’Wild Sydney due to a major technical production issue.
A new date has been selected for the event, which will now take place on Australia Day 2014 (Sunday 26 January).

A spokesperson for One Cube Entertainment stated “We have made the very difficult decision to postpone our New Years Eve event at Wet n Wild Sydney. This decision is in the best interest of our patrons due to some last minute production issues. We sincerely apologise for any inconvenience caused and are currently working on something bigger and better for Australia Day at Wet n Wild. This new lineup will include the addition of some brand new headliners being announced shortly.”

Ticket holders have the option of using the existing purchased ticket for:
NYE with the same lineup and Intl’s Tonight @ The Roxy, 6pm til late
OR
Australia Day (Sun 26 Jan) @ Wet n Wild Sydney (more details announced in a few days)”

Source: The NYE Festival website

Given that the festival was due to commence at 4pm, making the announcement at 10am was perhaps the harshest of blows – those who have travelled have already arrived in Sydney. Similarly, accommodation has been booked and with the festival having been 95% sold out, over 20,000 irritated party-goers will now quickly be seeking a place at one of the few places that are not yet sold out, or where crowds have not already gathered. Offering what they believe to be an equivalent alternative, ticket holders can attend the Roxy hotel with their ticket tonight, if choosing not to (or are unable to) attend the water-park on Australia Day. Hopefully they don’t exceeded capacity at the Roxy – have they even checked?

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Source: NYE Water Festival Facebook page

Adding insult, it seems that by postponing the event they’ve ensured that refunds are not an option. So those who have already travelled a considerable distance or are simply unable to attend on Australia Day, will just have to swallow the hefty ticket costs for themselves. Here’s hoping that this is not the case – perhaps given all of the negative feedback, Wet ‘n’ Wild will give ticket holders the option of a refund at some point.

Among the annoyed patrons are those who have already made plans (and bought tickets) to perhaps the largest Australia Day event in Sydney, a competing music festival – the Big Day Out. Many are wondering if this has been considered by the event organisers, or if they simply believe that people will be compliant with the change and disregard their Australia Day plans.

One thing’s for sure, disappointed guests have given their review score on Facebook a real well-earned beating.

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Despite the outrage, it is doubtful that Wet ‘n’ Wild will suffer from the mistake – they’ve already had to cease their sales of season passes and cease admission to prevent overpopulation on certain days. While people are fuming, there is no denying the popularity of a water park in sunny Sydney.

It’s impossible not to feel for these displaced patrons; we can now only hope that while it will not detract from the impact of the travel and accommodation costs that they have incurred, Wet ‘n’ Wild will, at the very least, offer them a full refund at some point. As it stands, they have absolutely no plans to do so.

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